Annual Inspection / verification - Offshore
SMC can provide Project Engineers for installed SMC System & IMU verification onboard vessel/rig (*).
Verification is performed with newly calibrated reference sensors for the following parameters (where applicable, system dependent) Wind Speed, Wind Direction, Pressure, Temperature, Humidity, Motion data (Motion Sensor).
If the system is equipped with Visibility, Ceilometer, Wave Radar, Water Current/Temperature the verification is conducted as per the manufacturer’s recommendations.
The SMC Engineer will also observe the installation location of each instrument, cabling and overall general condition.
Onsite a SAT report is completed by the engineer and then signed by engineer & the vessel representative.
Following the site visit all the system findings and data are collated and recorded in a Close out Report and sent to client.
* Verification is not a calibration. For a calibration the IMU needs to be returned to SMC or other environmental instrument need to be returned to the manufacturer.
Commissioning/ Installation support - Offshore or Remote
SMC can provide Project Engineers for commissioning and/ or installation support of SMC System & IMU.
The commissioning is to verify and confirm that the SMC system is in accordance with the system specifications and displays the data from the connected instruments and is working correct.
The instruments output data format is verified to ensure the correct communication and required information is transmitted to the SMC system, so that it can display the correct visual and numerical data. All of the general Functions including alarms, logging and reports are checked within the SMC system.
The SMC Factory Acceptance test is not to confirm the accuracy of each instrument. Each instrument supplied with the system has been tested and calibrated by the respective manufacturer; and all relevant documentation is supplied with each instrument.
Remote support
Operational reliability is crucial to any offshore monitoring system and so SMC’s service team is ready to take action through remote support services to reduce possible critical system downtime. SMC require access with terminal software through a vessels internet system.
Software update/upgrades
SMC IMU Configuration software for the motion sensor is available on the SMC website (latest version) for free download.
Marine monitoring Systems are recommended to be updated on a regular basis to meet changing regulations and requirements as well as general system upkeep. Contact SMC for an update data plan or system registration to be kept informed on any updates.
Recalibration
SMC recommend a recalibration or verification of the motion sensor every second year from the previous calibration.
Each motion sensor is supplied with a calibration certificate after the recalibration and a service report.
The turnaround time for the recalibration process is approximate one week from when the sensor has been received at SMC´s facilities.
Please contact SMC support for further details regarding RMA number and shipping address prior to sending the motion senor.
Repair
Please contact SMC´s support team with your experienced issue for assistance.
Depending of what the cause of the issue is, some things can be solved by guidance from our support team.
We can also assist by remote support by getting permission to access the data over terminal window software on the PC.
If the issue still cannot be solved, we would recommend sending the product back to SMC for further investigation.
SMC engineers will test and evaluate possible causes and report back to client with suggested repair solution and if any cost is involved prior to any actions.
Please contact SMC support for further details regarding RMA number and shipping address prior to sending the motion senor.
Warranty
SMC manufactured products are covered by a standard 2 year warranty. The standard warranty provides repair of defective or faulty hardware subject to SMC standard terms and conditions.
Any products manufactured by others supplied with and/or installed with SMC’s products are covered by the original manufacturers’ warranty and are excluded from SMC’s warranty.
With any inquiries regarding warranty claims please contact SMC support.
